Start a Review with ACP
If your issue involves a questioned month, repeated follow-up, EFRIS pressure, VAT misalignment, registration need, proposal deadline, or weak supporting records, ACP begins by reviewing the situation in a structured way before any correction or support path is defined. Where diagnosis is required, ACP starts with a paid first-stage review.
A structured starting point for serious issues
This page is for clients who already have a real issue, a live pressure point, or a clearly defined support need. It is the beginning of the ACP process, not a generic free-form contact page.
When to start a review
A client should start a review where they are dealing with:
- a questioned EFRIS entry
- repeated URA follow-up on the same period
- VAT returns, invoices, and support files that do not align
- a registration or licensing issue needing structured guidance
- a live proposal or grant submission that needs stronger support
- records or documentation that are no longer clear enough for confident action
If the issue is still unclear, ACP can still begin with a first-stage review to determine what is actually wrong and what materials are needed next.
What to send first
Clients do not need to present everything perfectly. However, the clearer the initial materials, the faster ACP can understand the issue properly.
Depending on the issue, start by sharing:
- the questioned month or period
- a short summary of the issue
- any return, invoice, or support file already available
- copies of relevant correspondence already sent or received
- a proposal brief or deadline where applicable
- the registration or licensing need if that is the service required
If you are unsure what is relevant, send the issue summary first and ACP will indicate the next necessary materials within the review process.
How the ACP review begins
ACP does not begin by guessing or moving immediately into correction work. Where the issue requires diagnosis, we begin with a paid first-stage review.
That review is used to identify:
- what the real issue is
- what is missing
- what the pressure point actually means
- whether the matter requires scoped support, correction work, documentation strengthening, or another defined next step
This helps prevent wasted time and reduces the risk of acting on the wrong assumption.
Important boundary
ACP is not a free-form advice desk for pressure-sensitive matters. Where structured diagnosis is required, work begins with a paid first-stage review before support proceeds.
This protects the quality of the work, the client’s outcome, and the clarity of the support process.
Send the issue to ACP
Where possible, include a short issue summary in the first message so the matter can be understood more quickly.
Where possible, include a short issue summary and any immediately relevant documents or brief notes.
What happens after you contact ACP
- ACP receives the issue: your issue summary, files, or service need is reviewed at the intake stage.
- The matter is assessed: ACP determines whether the issue is already clear or whether it requires a paid first-stage review for proper diagnosis.
- The next step is defined: where appropriate, ACP clarifies the review path, support scope, or required materials.
- Work proceeds in a controlled way: if the client proceeds, support continues within a defined process rather than through vague back-and-forth.
Who this process is best suited for
ACP’s intake and review process is best suited for clients who want structure, clarity, and serious handling of business, compliance, or documentation pressure.
- businesses under URA, VAT, or EFRIS pressure
- organisations with weak or fragmented support trails
- NGOs and social enterprises with proposal or documentation pressure
- clients who want defined support rather than informal free-form advice
Begin with clarity
If the issue is already affecting confidence, control, or response quality, ACP begins by identifying the real problem first.